Case Study: Riviera Health Centre achieves calm, patient-first care and less admin with Semble

Riviera Health Centre reduces no-shows and saves 20 hours a week with Semble

Riviera Health Centre, a small-medium osteopathy practice in France founded by Astrid Rehman and Ryan Byrne, faced the significant administrative burden common to private practices. As co-founders and osteopaths, they were spending excessive time on tasks like managing bookings, chasing appointments, and handling invoices, which detracted from their clinical time and blurred the lines between their work and personal life. They sought a solution from vendor Semble to automate these processes so they could focus on delivering their empathetic, patient-first care.

By implementing Semble's patient management system, Riviera Health Centre automated key workflows such as online bookings, follow-up emails, and billing. This drastically reduced their administrative workload, cut their DNA (did not attend) rate to an incredibly low level, and saved them significant time. The solution from Semble gave the founders the freedom to disconnect, protecting their work-life balance while simultaneously improving the patient experience through a more streamlined and stress-free booking process.

Riviera Health Centre