Case Study: Marion Gluck Clinic automates personalised patient communications with Semble

Marion Gluck Clinic - Customer Case Study

Marion Gluck Clinic, a world-leading private practice specialising in hormone balancing therapy, needed a better way to manage patient communications as it moved to a fully remote model. Its team was spending significant time manually sending reminders and follow-ups, and it wanted more personalised, timely communication across the full patient journey.

Working with Semble, the clinic integrated its practice management software with Klaviyo, using Semble’s API to trigger automated email workflows based on patient events such as appointments, consultations, and test results. The result was a fully automated, scalable lifecycle communication setup that reduced manual work and enabled more consistent, personalised patient contact, with one team member previously dedicating a full day each week to manual communications.

Marion Gluck Clinic