Case Study: Metropolitan Thames Valley Housing achieves a better vision and delivery of social housing with Semarchy

Metropolitan Thames Valley Housing - Customer Case Study

Metropolitan Thames Valley Housing struggled with fragmented, legacy systems and poor data quality across tenants, properties and contractors — hundreds of systems, thousands of fields and heavy regulatory and operational risk that blocked innovation and better tenant services. To solve this, they engaged Semarchy and its xDM / Intelligent Data Hub to create a new system of record and engagement for property and tenant data.

Semarchy built an Intelligent Data Hub that consolidates data around property hierarchies (UPRN), enables low-code, business-led modeling, provides Google-like search and scalable enrichment, and makes data quality and governance much simpler for users. The deployment gave TVH faster, more agile access to trusted data to support real-time tenant services (MyTVH) and business self-service; Semarchy reports fast time-to-value industry-wide (80% of clients have a functioning solution in under 10 weeks), underscoring the measurable ROI of the approach.

Metropolitan Thames Valley Housing

Douglas Silverstone

Head of Data