Case Study: AG2R La Mondiale achieves a 360° customer view and improved fraud detection with Semarchy Intelligent Data Hub

AG2R La Mondiale - Customer Case Study

AG2R La Mondiale, a French pension and insurance group serving more than 8 million policyholders, needed to consolidate 10+ siloed applications to create a single customer view that would increase customer satisfaction, reduce fraud risk, and optimize M&A costs. They engaged Semarchy and its xDM platform (Semarchy Intelligent Data Hub) to tackle this challenge.

Semarchy implemented the Intelligent Data Hub to deliver a consolidated Customer 360° for both B2B and B2C segments, plus organization and reference data hubs. As a result, AG2R La Mondiale uncovered new up‑sell and cross‑sell opportunities, automated fraud detection to reduce risk, and shortened onboarding times with single customer identification—improving customer satisfaction and easing post‑merger integration.

AG2R La Mondiale