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Visit WebsiteAdmiral Picks Semafone for Customer Security in its Contact Centres
Admiral
Matt Wintle
Chief Information Officer
Semafone
Semafone provides software to contact centers so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.
Case Studies
Showing 20 Semafone Customer Success Stories
AGL Energy cuts the cost of PCI compliance with Semafone
AGL Energy
Amica Mutual Insurance Co. Relies on Semafone to “Insure” Superior Customer Service
Amica Mutual Insurance
Gregory Calderiso
Assistant Vice President of Corporate Information Systems
AO Boosts Call Handling Capacity and Keeps Sensitive Customer Payment Data Secure
AO
Adam Warne
IT Director
Pause and Resume is Replaced to Deliver Complete PCI DSS Compliance and Reduced AHT
AXA
Matt Potashnick
IT Director
British Heart Foundation and Semafone Cost Effective PCI DSS Compliance Enables Charities to Invest Money Where it Matters
British Heart Foundation
Ashley Bennett
IT Business Partner
Caravan and Motorhome Club Cruises to Compliance with Semafone
Caravan and Motorhome Club
Jon Laws
Financial Controller
Helping customers to pay over the phone: how dlc was able to provide a better service by making card payments more secure
dlc
Steve Grima
Joint MD – Operations
Keeping card data safe for the UK’s largest child trust fund provider
Family Investments
Annette Matthews
Head of IT and Programme Office
Semafone and Harrow Council Semafone Secures Telephone Payments for Harrow Council Residents
Harrow Council
Jonathan Milbourn
Head of Customer Services and Business Transformation
Health & Care Professions Council and Semafone Standards, Performance and Ethics for Telephone Payments are Upheld Using Cardprotect
Health and Care Professions Council (HCPC)
Guy Gaskins
Executive Director of Information Technology & Resources
Flexible telephone payment security helps global outsourcer HGS keep pace with changing customer demands
Hinduja Global Solutions
Megan Neale
General Manager
Northumbrian Water Group Taps into PCI DSS Compliance and Data Security
Northumbrian Water
Lissa Balmer
Head of Customer Experience
Helping npower Securely Serve Customers
Npower
RNIB and Semafone Cure the Compliance Headache of Using Homeworkers
RNIB
Catherine Lloyd
Senior Telemarketing Manager
Semafone and Sky Improving Data Security While Cutting the Cost of PCI DSS Compliance
Sky
Britta Barnet
Delivery Manager
How Sutter Physician Services Improved Customer Care, Simplified PCI DSS Compliance & Strengthened Data Security
Sutter Health
Alicia Gee
Director, Unified Communications
Reducing scope of PCI DSS compliance for customer credit and debit card data
Swift
Mark Stubbs
IT Manager
TalkTalk Connects to a Secure and PCI DSS Compliant Future
TalkTalk
Jashan Sidhu
Head of Billings, Cash, and Banking
Virgin Holidays Escapes Costly PCI DSS Compliance Using Semafone
Virgin Holidays
Patrick Watters
Telecommunications Manager
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