Case Study: Medirex Group achieves 27% higher order completion with Selzee AI Healthcare Chatbot

Medirex Provides Cutting-Edge Client Care With AI Healthcare Assistant

Medirex, a Slovak diagnostics provider, faced a challenge where patients were overwhelmed by the number of available medical tests and frequently overwhelmed doctors with repetitive questions. This created major inefficiencies as medical experts spent valuable time on basic inquiries. To address this, they turned to Selzee and implemented its AI-powered healthcare assistant.

Selzee's solution provided patients with comprehensive knowledge of over 400 tests, smart symptom analysis, and step-by-step preparation assistance. This led to a 27% higher order completion rate, a 7% increase in average order value, and 7x faster response times for patients, significantly improving efficiency and patient satisfaction.

Medirex Group

Martina Chmelova

Chief Marketing Officer