Case Study: Industrial Workwear Provider achieves faster scaling and lower costs with SellersCommerce

Industrial Workwear Provider boosts customer retention 81% with SellersCommerce

The customer, an industrial workwear provider, was facing significant challenges with its previous ecommerce platform, WebJaguar. The platform lacked the specialized features needed for B2B uniform distribution, leading to high operational costs from third-party development and slow time to market. These issues were compounded by uncertainty following WebJaguar's acquisition. They turned to the vendor, SellersCommerce, for a solution using its CommercePORTAL product.

SellersCommerce implemented its CommercePORTAL platform, which provided out-of-the-box uniform-centric features like supervisor ordering and personalized portals. This solution drastically reduced the customer's ecommerce expenses and implementation time. The results were highly positive, including an 81% increase in customer retention and a 27% rise in total sales to nearly $30 million, achieved by creating a more compliant and personalized ordering experience.