Case Study: Itin Scale achieves significant labor cost savings and improved customer satisfaction with Sellercloud

How Itin Scale significantly cut labor costs and increased customer satisfaction by eliminating manual errors with simple automation

Itin Scale, a Brooklyn-based industrial products and machinery company online since 1998, was spending about two hours each day on manual data transfers and relied on custom-built systems that couldn’t easily accommodate new e-commerce needs. Faced with the need for flexible automation that wouldn’t require a site redesign, Itin Scale turned to Sellercloud, adopting Sellercloud’s integrations and web services (with Shipbridge for shipping) to work with their existing setup.

Sellercloud implemented inventory management integrations and automated workflows, while Shipbridge handled shipping, eliminating the daily two-hour manual transfer, cutting labor costs, and improving customer satisfaction. As a result, tracking numbers are delivered to customers about five minutes after shipment and routine customizations that once took hours now take minutes, demonstrating clear time savings and operational efficiency from Sellercloud.

Itin Scale

Philip Lev

Owner