Case Study: a global sports and media organization achieves full observability and faster incident resolution with Selector

Global Sports & Media Organization Gains Full Observability and Accelerates Incident Resolution with Selector

A global sports and media organization faced significant challenges due to its complex hybrid cloud environment, which supported live broadcasts and real-time fan experiences. With dozens of disjointed monitoring tools, the team lacked a unified view, leading to slow manual troubleshooting and a high reliance on senior engineers during critical incidents. To address this, they turned to the Selector AIOps Platform to gain full observability and accelerate root cause analysis.

Selector deployed its platform to integrate telemetry from both cloud and on-premises sources into a single, correlated view. The solution used AI-driven correlation and its natural-language Copilot feature to automate insights and accelerate triage. This implementation significantly reduced MTTR and improved operational reliability for live events. The results included unified visibility across multi-cloud environments and seamless workflow integration with ServiceNow and PagerDuty.