Case Study: Samsonite Latin America achieves zero failed deliveries with Seeed's Shopify checkout and Directus CMS solution

Samsonite eliminates failed deliveries across 9 countries with Seeed

Samsonite Latin America faced a critical challenge when Shopify announced the sunset of its legacy checkout system. Their heavily customized checkout was essential for compliance across nine countries, requiring specific data like tax IDs and localized address validation. Without a migration, regional operations would cease. Seeed was brought in to solve this crisis and avoid a hard-coded, inflexible solution.

Seeed engineered a custom middleware solution using Directus CMS as its core. This headless system dynamically governs the Shopify Checkout, allowing for country-specific logic and text to be managed via a drag-and-drop interface instead of developer code. The solution resulted in 100% adherence to local data requirements, zero failed deliveries due to invalid data, and a complete elimination of related customer support tickets for Samsonite LATAM.

Samsonite