Case Study: Libertex achieves 100% communications surveillance coverage with Sedric

Libertex boosts communications surveillance coverage to 100% with Sedric

Libertex, a global retail brokerage serving over three million clients, faced significant challenges scaling its communications surveillance across 11 languages and multiple regulatory regimes. Its manual, sample-based quality assurance process created coverage gaps and operational drag, leaving the compliance team unable to keep pace with the firm's geographic expansion. To address this, Libertex selected Sedric's AI-native communications compliance platform.

Sedric implemented its purpose-built platform, which uses a Compliance Large Language Model to automatically review 100% of agent-client interactions. The solution provided full coverage, multi-language support, and consolidated workflows. As a result, Libertex achieved an 85% reduction in compliance review cycle time and a 60% efficiency gain across QA and compliance operations, enabling the same team to support continued growth with improved risk oversight.

Libertex