Case Study: Monson achieves 90% email reduction with Sedna

How Monson Cut 90% of Email Noise to Streamline Port Calls

Monson, a shipping agency specializing in bulk commodities, faced severe operational challenges due to an overwhelming volume of emails. Their traditional system, flooded with 1.8 million messages monthly, made it nearly impossible to find critical information, leading to delays in vessel scheduling and reduced port operations efficiency. Their productivity was further hampered by non-responsive terminals and inadequate manual email rules.

Sedna implemented its Stream platform, an automated inbox solution that introduced intelligent email tagging and sorting. This drastically reduced email noise and provided a shared inbox for improved team collaboration. As a result, Monson achieved a 90% reduction in email volume, enabling their teams to schedule port calls faster and significantly boost operational efficiency with less manual input.

Monson

Monique Costantino

Chief Marketing Officer