Case Study: Elastic achieves faster, more accurate customer security reviews with SecurityPal

Elastic cuts customer security review turnaround to 3.4 days with SecurityPal

Elastic, a search and data analytics company, faced a significant challenge in efficiently managing its growing volume of complex customer security questionnaires. The process was time-consuming, created backlogs, and limited the InfoSec team's ability to focus on other priorities. To streamline these reviews, Elastic partnered with SecurityPal and implemented its Questionnaire Concierge service.

SecurityPal's solution leveraged AI and expert analysts to dramatically reduce the average turnaround time for questionnaires to just 3.4 days. This freed up the InfoSec team to handle only unique or complex queries and improved the accuracy of responses. The measurable impact included an 86.9% average completion rate, with 105 questionnaires and 8,775 questions handled, allowing Elastic's team to focus on maturing its broader security program.

Elastic