Case Study: Genworth Financial achieves ISO certification and boosts employee security awareness with Security Mentor

Genworth Financial Achieves ISO Certification and Training Success with Security Mentor Security Awareness Training

Genworth Financial, a long-standing S&P 400 insurance company, needed to strengthen employee security awareness as part of a drive to become ISO certified. Their 1,500 employees had poor engagement with a legacy 1–2 hour annual training program, so Genworth evaluated alternatives and selected Security Mentor, adopting its short, story-based Security Awareness Training and the PhishDefense phishing simulation.

Security Mentor delivered monthly 10–15 minute animated, interactive lessons plus targeted phishing simulations and reporting, which drove high participation and unsolicited positive feedback. The program helped Genworth satisfy ISO certification requirements, produced observable behavior change (fewer cybersecurity-related IT tickets), and prompted plans to expand training from 1,500 to 6,000 employees — demonstrating clear, measurable impact from Security Mentor’s solution.

Genworth Financial

Frank Cortes

Information Security Analyst