Case Study: The Paper Store achieves 24x7 cyber defense and rapid threat detection with Secureworks Taegis ManagedXDR

The Paper Store Upgrades Cyber Defense with Secureworks® Taegis™ ManagedXDR

The Paper Store, a U.S. retail chain with 80+ locations and 3,000+ employees, faced a sudden security challenge during rapid e‑commerce growth in 2020. While working with Secureworks on an incident response retainer, Secureworks discovered unauthorized activity and a compromised third‑party account on a development server, highlighting that The Paper Store lacked 24x7 monitoring and the budget/headcount to staff its own SOC; this led to the decision to adopt Secureworks Taegis ManagedXDR.

Secureworks implemented Taegis ManagedXDR — a 24x7 managed detection, threat hunting, and incident response service integrated with the customer’s Carbon Black Cloud and endpoint agents — to provide unified visibility across endpoints, servers, and users. The solution delivered faster detection and containment (what had taken 2–3 hours was completed in 15–20 seconds), continuous monitoring, and scalable SOC capabilities, measurably improving The Paper Store’s security posture and response times.

The Paper Store

Alex Fuchs

Director of IT