Case Study: Rollins achieves faster incident response and improved SecOps efficiency with Secureworks Taegis XDR

Rollins Pest Control Accelerates Incident Response and Boosts SecOps Efficiency with Taegis XDR

Rollins, the world’s largest pest control company with over 13,000 employees, faced a reactive security posture driven by alert overload, manual tier‑one triage, and time wasted switching between multiple consoles. To mature its security program and consolidate telemetry from sources like Azure and Office365, Rollins turned to Secureworks and its Taegis XDR platform.

Secureworks layered Taegis XDR onto Rollins’ existing tools to automatically triage and enrich alerts, surface actionable context, and provide CTU threat intelligence and expert chat support. The result was a significant reduction in alert volume, faster incident response, and “hundreds—if not thousands—of hours a year” saved, allowing the team to focus on higher‑value investigations and demonstrate clear ROI to the board.

Rollins

Kevin Morrison

Vice President of IT and Chief Information Security Office