Case Study: PacificSource achieves improved security visibility and peace of mind with Secureworks Taegis ManagedXDR

PacificSource Gains Peace of Mind with Secureworks® Taegis™ ManagedXDR

PacificSource, a not-for-profit insurance provider serving more than 500,000 members across the Northwestern United States, struggled to gain holistic, continuous visibility into its environment despite growing its internal security team. Facing challenges keeping up with indicators of compromise and needing scalable incident response, PacificSource chose Secureworks and its Taegis ManagedXDR service to provide a more effective, economy-of-scale security solution.

Secureworks implemented Taegis ManagedXDR with 24x7x365 monitoring, turnkey deployment of the Red Cloak Endpoint Agent, live-chat access to security experts, and 40 hours of remote incident response support per quarter. The service detected and triaged incidents (including an email-delivered malware variant and a targeted scam), used included IR hours for forensics, confirmed containment and no data loss, and delivered faster, more confident response and improved visibility—giving PacificSource measurable peace of mind and operational efficiency.

PacificSource

David Mohr

Manager of Information Security