Case Study: The Town of Gilbert achieves 24/7 threat detection and scaled security with Secureworks Taegis ManagedXDR

Local Municipality Scales Their Security Program With Managed Detection and Response

The Town of Gilbert, an Arizona municipality serving roughly 277,000 residents with about 1,800 employees, faced difficulty scaling security, lacked holistic visibility across multiple point solutions, and needed a more strategic approach. To address this, the Town engaged Secureworks and implemented Secureworks Taegis ManagedXDR to unify telemetry and improve detection and response.

Secureworks delivered 24/7 monitoring, real-time mitigation playbooks, monthly proactive threat hunts, and live SOC collaboration via the Taegis platform to reduce false alerts and accelerate investigations. The result: stronger, continuous protection and expert augmentation that the Town says replaces the need for roughly eight to a dozen full‑time security hires, faster incident response (live chat under 60 seconds), and ongoing threat hunting from a team that conducts 50,000+ hunts annually.

The Town of Gilbert

Tony Bryson

Chief Information Security Officer