Case Study: a top research university achieves secure, streamlined Wi‑Fi onboarding with SecureW2

University Heightens Network Security cuts support tickets and migrates 95% of users with SecureW2

A top research university and the largest employer in its city faced significant network security and user experience challenges. Their initial PEAP-GTC deployment for a WPA2-Enterprise network failed to support native Windows connections, which affected 60% of users. This led to widespread frustration and an overwhelming backlog of support tickets for the IT department, as students and staff struggled with complex manual configurations for their personal devices.

The university implemented SecureW2's JoinNow MultiOS solution to automate the device onboarding process. This allowed users to self-configure their devices effortlessly by entering their credentials, which automatically installed the necessary settings and certificates. As a result, the university saw a measurable decrease in help desk calls, saving valuable IT time and resources while maintaining a highly secure network. SecureW2 provided a simple, cost-effective solution that resolved the connectivity issues and improved user satisfaction.