Case Study: European University slashes Wi-Fi support tickets with SecureW2

European University Uses SecureW2 to Slash Wi-Fi Support Tickets

European University, a top school in the United Kingdom, faced a challenge securing its eduroam Wi-Fi network. Incorrect manual configurations for BYOD devices left them vulnerable to attacks and generated an overwhelming number of support tickets for the IT department, prompting the search for a streamlined onboarding solution.

The university implemented SecureW2's JoinNow MultiOS solution. This provided a vendor-neutral, user-friendly onboarding client that automatically configured devices with digital certificates, eliminating manual setup errors. The results were significant: the IT team slashed hundreds of hours of labor and saw a marked decline in support tickets. More importantly, SecureW2 ensured all users were securely connected using WPA2-Enterprise and EAP-TLS authentication.