Case Study: Solera builds a digital claims ecosystem with Secuoyas

Solera unifies its digital ecosystem with Secuoyas in 9 months

Solera, a global leader in automotive after-sales process management, faced the challenge of transforming its complex and organically grown Qapter tool to reduce user adoption barriers and create a unified digital ecosystem. They partnered with vendor Secuoyas to improve the user experience for loss adjusters and to integrate their various solutions onto a single technological platform.

Secuoyas implemented a solution through an 11-project program that included in-depth research, product redesign, and global user testing for Qapter. This led to the creation of new complementary products, a comprehensive design system, and an internal rebranding. The vendor's work resulted in a more efficient and intuitive tool, with over 300 technicians adopting the new standardized work processes, which improved development times, visual coherence across products, and minimized errors.

Solera

Fabrice Chupin

Product Management Director