Case Study: Solera builds a digital claims ecosystem with Secuoyas

Solera unifies its digital ecosystem with Secuoyas in 9 months

Solera, a global leader in automotive after-sales process management, faced the challenge of transforming its complex and organically grown Qapter tool to reduce user adoption barriers and create a unified digital ecosystem. They partnered with vendor Secuoyas to improve the user experience for loss adjusters and to integrate their various solutions onto a single technological platform.

Secuoyas implemented a solution through an 11-project program that included in-depth research, product redesign, and global user testing for Qapter. This led to the creation of new complementary products, a comprehensive design system, and an internal rebranding. The vendor's work resulted in a more efficient and intuitive tool, with over 300 technicians adopting the new standardized work processes, which improved development times, visual coherence across products, and minimized errors.

Solera