Case Study: Am Law 100 Firm achieves password-free security and preserved billable hours with Secret Double Octopus

Am Law 100 Firm Eliminates Passwords to Maximize Security and Billable Hour

Am Law 100 Firm, a New York–based AmLaw 100 legal practice with 1,200+ attorneys, faced security gaps, login delays, and inefficient IT support caused by password-based MFA and a patchwork of authentication tools. Seeking phishing-resistant, user-friendly, and widely compatible authentication, the firm chose Secret Double Octopus and its Octopus Passwordless Authentication Platform to remove passwords without disrupting attorney workflows.

Secret Double Octopus implemented a phased, firm-wide rollout of passwordless authentication (biometric push approvals via mobile) and secure unattended IT access, integrating with the firm’s identity stack and legacy systems. The deployment delivered measurable gains: an 83% reduction in attorney disruptions during support sessions, 100% password-free MFA coverage, a 60% drop in audit preparation time, thousands of billable hours preserved, and centralized logging for stronger compliance and visibility.