Case Study: Real Property Management Integrity improves resident satisfaction with Second Nature

How Second Nature’s centralized resident benefits reduced admin work and improved resident satisfaction

Real Property Management Integrity, a property management company, faced challenges due to a highly fragmented resident benefits program. Using multiple vendors for services like insurance and air filters created excessive administrative work for their team and led to communication gaps with residents, negatively impacting satisfaction. They partnered with Second Nature to find a modern solution.

Second Nature centralized these services into a managed Resident Benefits Package. This solution automated administrative tasks, provided clear resources for residents, and handled communication, which saved the RPM Integrity team 30 minutes per day. Consequently, the company saw a 10% increase in positive resident reviews and was able to focus more on personal customer relationships.

Real Property Management Integrity

Kristina Mutchler

Regional Property Manager