Case Study: Hive Real Estate improves resident quality of life with Second Nature

Hive Real Estate improved resident quality of life with the right benefits

Hive Real Estate, a property management firm in Las Vegas, managed a unique resident base including many elderly, non-driving, or low-income individuals. This situation resulted in frequent late rent payments and a lack of routine maintenance, such as changing air filters. The company sought a solution with Second Nature to address these issues without adding a burden to their residents.

Second Nature provided a solution that included a filter delivery service to automate HVAC maintenance. They also implemented a custom benefits package featuring a rewards app. This approach from Second Nature led to significant results, including a 40% increase in on-time payments, a 35% reduction in utility bills, and 50% fewer maintenance requests. The solution also helped residents build credit and increased resident retention for Hive Real Estate by 20%.