Case Study: Main Street Properties saves time and reduces workload with Second Nature

Main Street Properties saves time and resources by consolidating resident benefits

Main Street Properties, a property management group, was struggling with the unsustainable workload of using multiple vendors to manage its resident benefits. This approach overwhelmed staff with tracking and managing dozens of different portals. Luke Street, the Broker/General Manager, noted it was a nightmare that led to inconsistencies and even required a full-time employee just to handle insurance claims, which was a terrible waste of resources.

By switching to Second Nature’s Resident Benefit Package, Main Street Properties consolidated all its benefits under one roof. The solution from Second Nature removed hours of work, particularly by automating the tracking of renter’s insurance policies. This resulted in a 10% reduction in bookkeeping hours, saved two hours per week on benefit management, and increased profit, which freed up staff to focus on high-value strategic projects.

Main Street Properties

Luke Street

Broker and General Manager