Case Study: Yaskawa Electric achieves predictive robot maintenance with Secomea

Yaskawa Electric’s New Remote Maintenance Service To Reduces Downtime At Production Lines

Yaskawa Electric Corporation, a leading industrial automation provider, needed a better way to maintain its industrial robots. Its old inbound, reactive service model meant engineers only got involved after a breakdown, causing long recovery times, production downtime for customers, and strain on limited service staff. The company also wanted a secure remote access approach that could support maintenance in harsh factory environments.

Using Secomea, Yaskawa implemented remote maintenance with SiteManager gateways and the LogTunnel feature to keep a persistent connection between its call center and customer robots, along with alarm notifications for abnormal conditions. The solution was rolled out as Connect Service, launched in 2021, and helped Yaskawa detect issues earlier, shorten response times, and monitor robot operating time, outage time, and abnormalities more effectively. Customers reported better visibility into robot utilization and useful email alerts, while Yaskawa said it could recognize problems before they became critical and maintain service even during pandemic-related restrictions.

Yaskawa Electric

Ryuichiro Kuroishi

Head of the Service Planning Team