Case Study: Weil Technology achieves 75% fewer service calls with Secomea remote maintenance

Weil Technology Provides Excellent Remote Access And Hotline Support

Weil Technology, a German mechanical engineering firm and solution provider for sheet metal processing, needed a secure way to avoid travel and reach decentralized machines and peripherals around the world. To solve this, the company turned to Secomea for a standardized remote access and maintenance solution that could be implemented quickly while prioritizing security.

Secomea provided an outbound-connected remote access setup using its gateway and M2M server, allowing Weil Technology to securely access systems such as Siemens controls, Pilz security units, cameras, robots, and QA monitoring equipment. The result was first-class customer service, remote program updates and process support, and up to 75% fewer service calls, with engineers able to resolve issues from anywhere.

Weil Technology

Patrick Senger

Head of Electrical Construction