Case Study: Kyoto Seisakusho achieves zero downtime with Secomea

Kyoto Seisakusho Implements Remote Access To Provide Machines With Zero Downtime

Kyoto Seisakusho, Japan’s leading manufacturer of packaging machinery, needed a better way to troubleshoot and update its highly customized machines at customer sites without constantly sending expert engineers on-site. The company turned to Secomea after its previous remote access attempt failed and wanted a solution that prioritized strong security, usability, and certified protection for sensitive customer systems.

Secomea provided secure remote access gateways that are pre-registered on machines before delivery, allowing Kyoto Seisakusho to assess problems from headquarters, review logs, and decide whether an issue can be fixed remotely or needs an on-site visit. With Secomea, the company gained faster connections, easier browser-based setup, lower costs, and a scalable way to support machines worldwide while reducing downtime, improving service quality, and laying the groundwork for preventive maintenance and zero downtime.

Kyoto Seisakusho

Tanaka

Member of the Technology Development Division