Case Study: GEA Refrigeration achieves faster response times and less downtime with Secomea SiteManager

For Enhanced Customer Service, Gea Refrigeration Provides Sitemanager As Standard With All Service Contracts

GEA Refrigeration, a global supplier of industrial refrigeration and heating systems, needed a faster way to support customers whose operations depend on precise temperature control and a four-hour response time. To improve service and reduce downtime, it worked with Secomea and its SiteManager remote-monitoring technology so engineers could get closer to equipment in the field and resolve issues more quickly.

Secomea’s SiteManager 35xx series was implemented as standard across GEA Refrigeration’s UK service contracts, giving remote access to GEA Omni control panels and enabling engineers to diagnose, fix, or monitor faults without always visiting onsite. The result was faster responses, less downtime, better preventive maintenance, and longer equipment life, helping GEA avoid losses in a sector where downtime can cost around £15,000 per hour.

GEA Refrigeration

Mike Henson

Service Director