Case Study: ESTS opens a new revenue stream with Secomea SiteManager

ESTS - Customer Case Study

ESTS, a UK-based manufacturer and service provider of Logiclave® autoclaves and steam sterilisers, wanted to reduce wasted on-site maintenance visits caused by unclear fault reports. Working with Secomea, it looked for a secure remote-access solution that would let engineers diagnose issues online without exposing passwords or sensitive control information to customers.

Secomea provided SiteManager, configured with LinkManager Mobile and multiple VNC sessions to separate customer communication from the engineer’s private work. This enabled remote diagnosis, faster and more efficient site visits, and remote software updates, while turning fault-finding into a new revenue stream that ESTS could sell as an additional service or include in maintenance agreements.

ESTS