Case Study: Applied Automation achieves faster remote support and lower travel costs with Secomea

Applied Marine Automation - Customer Case Study

Applied Marine Automation, an automation and control equipment supplier serving industrial engineering, marine, and smart home customers, struggled with high transport costs and long travel times when supporting machines at customer sites around the UK and overseas. The company needed a way to provide faster support and ongoing updates without constantly sending engineers on the road, and chose Secomea for secure remote access to its machines.

Secomea was installed as standard on each machine via a gateway, allowing Applied Marine Automation’s engineers to connect remotely for software updates and troubleshooting instead of traveling by car or plane. This reduced travel time and expenses, enabled quicker customer responses, and improved service quality; the company said the solution pays for itself if it saves even one trip, and that Secomea’s security credentials also helped reassure IT departments.