Case Study: Applied Automation delivers faster customer support with Secomea

Applied Automation saves at least 2 hours per site visit with Secomea

Applied Automation, a UK-based manufacturer of bespoke automated machinery, faced significant challenges due to high transportation costs and long travel times required for their engineers to provide on-site customer support. To solve this, they implemented a remote access solution from vendor Secomea, installing a Secomea gateway on each machine they shipped to customers worldwide.

By using Secomea's gateways, Applied Automation's engineers could connect remotely for software updates and to resolve operational issues. This solution saved the company substantial time and money previously spent on travel, with the cost of a gateway being offset by preventing just a single trip. The result was an instant support response for customers and a first-class service experience, all delivered with security credentials that satisfied even cautious IT departments.

Applied Automation