Case Study: Applied Automation achieves faster customer support and lower travel costs with Secomea Remote Access

Applied Automation - Customer Case Study

Applied Automation is a leading manufacturer of bespoke automated machinery and industrial control systems that exports machines worldwide. The company faced high transport costs and long travel times when supporting customers on-site, so it turned to Secomea Remote Access to help provide faster support and reduce the burden of international travel.

Secomea fitted SiteManagers to each machine, allowing Applied Automation’s engineers to connect remotely for software updates and troubleshooting instead of making repeated site visits. The result was significant time and cost savings, quicker customer response times, and stronger security for remote access. Applied Automation says that if a SiteManager prevents just one trip, it pays for itself, and Secomea has become an essential part of its control system.

Applied Automation

Ian Jacob

Engineering Director