Case Study: Barratt Homes achieves stable, high-availability Solr search and zero P1 support tickets with SearchStax

Barratt Homes Gets More Stable Solr Search with SearchStax and Kagool

Barratt Homes, part of Britain’s largest housebuilder Barratt Developments, faced unstable Solr search on its Sitecore-based website after a December 2019 agency change. Kagool’s audit identified search stability and uptime as critical issues, so they engaged SearchStax’s fully managed, SLA-backed Solr service to bring specialist Solr expertise to the project.

SearchStax provisioned and configured three Solr environments (Dev, UAT, Prod), rebuilt indexes, and deployed a 2‑node cluster on Microsoft Azure with a warm disaster‑recovery setup — completing the core work in roughly two weeks within a four‑week engagement. As a result, SearchStax reduced Solr-related P1 support tickets from nearly 60% to zero, delivered higher availability and performance for Barratt Homes’ site, and lowered expected long‑term total cost of ownership.

Barratt Homes

Darren Webb.

Head of Development Kagool