Case Study: DKOldies achieves improved product discovery and out-of-stock handling with Searchspring

With Searchspring, DKOldies can now tailor search rules at a category level while still running site-wide, global rules

DKOldies is a family-run, BigCommerce-based retro video game retailer selling over 30,000 SKUs with a constantly changing 5,000–10,000 in-stock pool. During the COVID demand surge they found BigCommerce’s native search and earlier plugins (like Instantsearch+) too limited: they needed category-level control, better relevance so games rank higher than accessories where appropriate, and the ability to display out-of-stock items while still prioritizing available products. They evaluated and implemented Searchspring (Category Navigation and Search & Autocomplete) to address those needs.

Searchspring enabled DKOldies to run site-wide global rules while tailoring search behavior at the category level, surface in-stock items first while still showing out-of-stock listings, and fine-tune relevance so customers find games more easily. The result: shoppers report a much-improved browsing experience, DKOldies sells significantly more product as items come back in stock, and the team has received positive feedback via social channels since integrating Searchspring.

DKOldies

Drew Steimel

Owner