Case Study: Sustainable Supply achieves double-digit conversion growth and dramatically faster catalog processing with SearchSpring

Sustainable Supply saves 10-15 hours of merchandising time a week using Searchspring

Sustainable Supply, a B2B retailer of green and eco-friendly industrial products, faced serious scaling and usability issues as its catalog grew to over 1M products with 10K attributes. Limited UI facet display and slow platform APIs (up to seven days to extract data and ~3 hours to index) made it hard for customers to find products and forced merchandisers into manual workflows, hurting conversion and team effectiveness. They turned to Searchspring, including its Dynamic Faceting and Relevancy Platform, to solve these challenges.

Searchspring implemented Dynamic Faceting and a scalable search infrastructure to automate facet selection, speed feed generation, and improve indexing and response times. Within 60 days Sustainable Supply saw a 15% average increase in search conversion and a 10% lift in navigation conversion; product data extraction dropped from seven days to 45 minutes and indexing from ~3 hours to ~20 minutes. The improvements also saved the team 10–15 hours per week, enabled faster merchandising and marketing, and drove measurable sales growth.

Sustainable Supply

Brian Fricano

CEO