Case Study: Shelter streamlines retail operations with Searchlight Consulting’s EPOS selection

Shelter selects new EPOS solution in 3 months with Searchlight Consulting

Shelter, a major UK charity with over 80 retail stores, faced a challenge with its outdated and unsupported electronic point of sale (EPOS) system. The old solution posed cybersecurity risks, PCI compliance issues, and constrained eCommerce opportunities. They engaged Searchlight Consulting to identify and select a new EPOS solution to streamline their business processes and support their strategic objectives.

Searchlight Consulting managed the entire end-to-end selection process over three months. They created the RFP documentation, engaged with vendors, and provided program management to ensure continuous progress. The result was a streamlined selection of a new EPOS solution that will simplify business processes, maximize gift aid reclamation, and increase reliability and security for Shelter. Searchlight ensured best value for money and minimized implementation risks for the chosen solution.

Shelter