Case Study: FatFace achieves its biggest digital transformation with Searchlight Consulting

FatFace completes its biggest-ever digital transformation with Searchlight Consulting across 180+ UK stores

FatFace, a British multichannel fashion retailer, undertook its largest-ever digital transformation program to modernize its core operations. The challenge involved moving its global stock management, planning, buying, and merchandising functions onto a new, integrated cloud-based suite. To manage this complex multi-year program involving multiple technology partners, FatFace enlisted Searchlight Consulting for its program management and governance expertise.

Searchlight Consulting provided a unified approach to program management, overseeing systems integration, complex data migration, and end-user adoption. The solution delivered a significant capability uplift, automating processes and providing better information for decision-making. This new integrated platform allows FatFace to manage stock across all channels more effectively, maximizing margins and reducing the need for discounting. FatFace leadership credited Searchlight with exceptional governance and a seamless delivery that felt like an extension of their own team.

FatFace