Case Study: a European online retailer achieves a seamless brand, IT and data migration with Searchlight Consulting

European Online Retailer completes brand, IT and data migration in under 10 months with Searchlight Consulting

A European online retailer engaged Searchlight Consulting to support the complex business, IT, and data migration of a newly acquired brand from a larger retail group. The challenge was multifaceted, requiring the extraction of a brand that was fully embedded in the parent company's operations and intricate technical architecture. Searchlight was tasked with overseeing the migration to a new operating model while minimizing impact on thousands of customers across several countries, all within a demanding timeline.

Searchlight Consulting implemented a comprehensive strategy, providing expert support in programme management, data migration, and business transition. They developed a detailed migration plan, carefully scheduled an outage window based on traffic patterns, and facilitated a full-scale rehearsal. As a result, Searchlight delivered the entire programme ahead of schedule and on budget, minimizing the eCommerce platform outage to just a few hours with minimal impact on customer experience, enabling the business to scale ahead of its plan.