Case Study: Costa Coffee transforms the customer experience with Searchlight Consulting

Costa Coffee launches 106 APIs in 3 months with Searchlight Consulting

Costa Coffee faced the challenge of modernizing its customer experience and outdated IT systems, including replacing an unsupported till estate. They engaged Searchlight Consulting to help devise and manage a major digital transformation program to align its IT strategy with its business goals and create a new, seamless digital proposition for its customers.

Searchlight Consulting implemented a new EPOS platform and a cloud-based integration layer, which enabled the rapid development of 106 APIs in just three months instead of an estimated two years. They also helped Costa bring its digital development in-house and integrate a new customer app with back-end systems. This solution significantly accelerated the transformation at a fraction of the expected cost and laid the foundation for enhanced customer services like pre-ordering and a digital loyalty program.

Costa Coffee