Case Study: Largest Motorcycle Manufacturer achieves faster HR and IT self-service with Searce’s GCP chatbot solution

Largest Motorcycle Manufacturer uses GCP to Create Chatbots for Internal and External Efficiency Gains

The largest motorcycle manufacturer sought to increase internal efficiency and external engagement by automating HR and IT query resolutions and improving customer experiences. They partnered with Searce to develop interactive conversational bots using Google's Dialogflow and App Engine to address these challenges.

Searce created two bots: one trained on internal policies for employees and another for customer-facing interactions. The solution integrated with the client's intranet and web portal, handling complex queries with over 100 intents. As a result, Searce helped the client automate employee processes, provide quick answers to HR policies, and create a new channel for customer engagement.