Case Study: Grameenphone doubles subscriber loan recovery with Seamless Unified ERS

Grameenphone doubles subscriber loan recovery with Seamless Distribution Systems

Grameenphone, a leading telecommunications operator in Bangladesh, faced challenges due to its outdated, hardware-intensive platform. Their monolith architecture led to high costs, system downtime, and difficulty implementing changes. They partnered with Seamless Distribution Systems to overcome these operational inefficiencies.

Seamless implemented its ERS 360° platform, shifting Grameenphone's architecture to a modern, cloud-native microservices framework. This solution introduced advanced features like flexible sales and distribution hierarchy, on-demand vouchers, and a built-in campaign module. The results were transformative, more than doubling the subscriber loan recovery rate. Seamless's platform also empowered better decision-making through detailed data insights and significantly reduced operational costs for Grameenphone.

Grameenphone