Case Study: Solara Medical Supplies achieves faster order fulfillment and fewer support calls with Seamgen

Solara Medical Supplies cuts order-to-delivery time from 60 days to 21 days with Seamgen

Solara Medical Supplies, a leader in healthcare supply management, sought to optimize its operations by integrating cloud infrastructure to better manage phone systems and patient data access. Seamgen was enlisted to help address these challenges and improve overall efficiency.

Seamgen developed a consolidated solution on Microsoft Azure, migrating services to Microsoft 365 and creating web and mobile applications for automation and tracking. This unified system streamlined processes, empowered agents, and dramatically improved order delivery times. The solution included a customer-facing mobile app for real-time order tracking, which resulted in a 70% reduction in customer service calls and slashed the order-to-delivery cycle from 60 days to just 21 days.

Solara Medical Supplies