Case Study: West Coast Public Transit Agency improves IT reliability and security with SDI Presence managed services

West Coast Public Transit Agency improves IT support for nearly 1 million riders with SDI Presence

The West Coast Public Transit Agency, serving nearly one million riders annually, required dependable IT managed services to support its daily operations. The agency lacked internal resources to manage desktop support, system administration, and cybersecurity, so it sought a partner for responsive help desk services and strategic guidance. SDI Presence was engaged to deliver a comprehensive managed services program and virtual CIO advisory services.

SDI Presence implemented a solution that included desktop support, server and network administration, and a migration to cloud-based productivity tools. This improved system stability, security, and end-user support while reducing operational risk. The strategic guidance from the virtual CIO provided by SDI helped align future technology investments with the agency's goals, enabling it to focus on delivering reliable transit services within a secure IT environment.