Case Study: a major Midwest airport achieves improved IT reliability and operational efficiency with SDI Presence

Major Midwest Airport unifies IT support across 190 locations with SDI Presence

The customer, a major Midwest airport, faced the challenge of providing reliable, centralized IT support across its highly distributed environment of nearly 9,000 employees and 190 locations. The airport's leadership sought a single partner to manage network, server, desktop, and help desk functions to ensure mission-critical transit operations ran smoothly without disruption. They partnered with SDI Presence for managed technology support services.

SDI Presence implemented a fully integrated IT support solution, which included 24x7x365 network operations, comprehensive IT service management via a transition to ServiceNow, and support for thousands of endpoints and servers. This partnership resulted in improved system performance, consistently high customer satisfaction, and sustained SLA compliance. The airport achieved greater operational efficiency, stronger security controls, and a dependable IT foundation that scales to support daily transit services for millions of riders.