Case Study: a large municipal water utility improves billing operations and customer service with SDI Presence

Large Municipal Water Utility streamlines 1M+ annual bills with SDI Presence

The large municipal water utility faced a challenge in managing its complex billing and customer information systems, which were mission-critical for serving millions of customers. They needed a qualified partner for ongoing system management, maintenance, and development to ensure reliability and compliance with regulations. They partnered with SDI Presence for comprehensive systems management and production support.

SDI Presence delivered a solution that included day-to-day operational support, business analysis, and custom application development. This partnership resulted in a stable support model, reliable daily operations, and the completion of numerous modernization and automation initiatives. These enhancements strengthened financial controls and improved service delivery for the utility's customers, allowing the organization to adapt more efficiently to change.