Case Study: a major West Coast airport improves IT staffing and operational alignment with SDI Presence

a major west coast airport serves nearly 12 million passengers with SDI Presence

A major West Coast airport serving millions of passengers annually needed to ensure its IT organization was aligned with both its current operations and future technology initiatives. The airport engaged SDI Presence to conduct an objective IT organization and staffing assessment to identify gaps, streamline processes, and optimize staffing for operational effectiveness.

SDI Presence delivered a comprehensive assessment, utilizing a remote methodology that included reviewing documentation, distributing employee questionnaires, and conducting stakeholder interviews and workshops. The vendor provided a clear SWOT analysis and actionable recommendations, which helped the airport optimize its staffing, improve operational efficiency, and better align its IT resources with strategic goals to support future growth.