Case Study: Major Midwest Airport strengthens integrated safety and security operations with SDI Presence

a major Midwest airport maintains 5,900 cameras and 2,400 access points with SDI Presence

The customer, a major Midwest airport, required a dedicated partner to manage and maintain its highly complex integrated safety and security infrastructure, which included tens of thousands of badge holders, thousands of access points, and thousands of cameras. The challenge was to ensure uninterrupted operations, integrate new technologies, and control costs for these mission-critical systems. Vendor SDI Presence was engaged to provide comprehensive technical services for the Integrated Safety, Security, and Operations Communications and Control System (ISSOCCS).

SDI Presence implemented a solution that deployed 35 on-site personnel to manage preventative maintenance, system upgrades, and end-user training. The team successfully integrated new technologies like biometrics and intelligent video while expanding system capabilities. As a result, the airport has benefited from uninterrupted system support since 1991, managing a growing infrastructure without increasing costs, and ensuring a highly reliable, integrated system that supports the safety of millions of passengers annually.