Case Study: a major metropolitan transit authority improves IT reliability with SDI Presence

A major metropolitan transit authority achieves 97% customer satisfaction with SDI Presence

SDI Presence was engaged by a major metropolitan transit authority to provide comprehensive managed IT services. The authority, supporting over a million daily riders across nearly 200 locations, required a single partner to ensure the stability, security, and high availability of its critical technology operations, including its network, servers, desktops, and help desk functions.

The solution from SDI Presence included 24x7x365 network operations center support, enterprise network management, and a modernization of service management practices. This resulted in system performance improvements and consistent service levels, with customer satisfaction exceeding 97% and no missed SLAs for over a decade. The transit authority achieved streamlined operations and dependable support across all its locations.