Case Study: a major city achieves faster ServiceNow upgrades with SDI Presence

a major city accelerates ServiceNow San Diego upgrade time with SDI Presence

SDI Presence assisted a major city, one of the largest in the United States, with a ServiceNow upgrade challenge. The city needed to implement Software Asset Management and Hardware Asset Management while performing a fast upgrade to the ServiceNow San Diego release to stay compliant and access the latest platform features.

The SDI Presence team provided ServiceNow technical resources, including an architect and a development team, and developed automated tests to shorten the upgrade time while maintaining full testing coverage. This solution resulted in a faster ServiceNow upgrade, maintained regulatory compliance, and accelerated the city's organizational capabilities.